tk taka Privacy Policy

tk taka ("we", "our", "platform") places the highest importance on the privacy of its users. This Privacy Policy ("Policy") explains what personal information is collected when you use the tk taka website and related services, the purposes for which it is used, and how it is kept secure.

This Policy is an integral part of tk taka's Terms and Conditions. When you register on our platform or begin using our services, you are considered to have agreed to the terms of this Policy. This Policy has been prepared in line with applicable data protection regulations in Bangladesh.

tk taka provides services exclusively to residents of Bangladesh, and all data processing is carried out with the Bangladesh context in mind. If any part of this Policy is unclear, you may contact our support team.

We collect two types of information from you — information you provide directly, and information collected automatically.

2.1 Information Provided Directly

When you create an account at tk taka, make a deposit, or contact our support team, the following information may be collected:

• Full name and date of birth — for age verification and account identification
• Mobile number and email address — for communication and security notifications
• National ID or passport details — as part of the identity verification process
• Payment-related information — details required for transactions via bKash, Nagad, Rocket, or bank transfer
• Residential address — as part of KYC verification

2.2 Automatically Collected Information

When you use our website or app, certain technical information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device details
• Time of website access, pages visited, and session duration
• Game history and betting activity data
• Information collected from cookies and similar tracking technologies

Collected information is used only for specific and legitimate purposes. Your data may be used by tk taka for the following:

3.1 Account Management and Service Delivery

• Creating and keeping your account secure
• Processing deposit and withdrawal transactions
• Managing gaming activity and bonus offers
• Verifying your identity and preventing fraudulent activity

3.2 Communication and Support

• Responding to your questions or complaints
• Sending security notifications and account updates
• Helping resolve technical issues

3.3 Responsible Gaming

By analysing your gaming activity data, we enforce our responsible gaming guidelines. If unusual or problematic playing patterns are identified, we may contact you and take action where necessary.

3.4 Legal Compliance

Your information may be used to ensure compliance with applicable laws and regulations in Bangladesh and to respond to lawful requests from government authorities.

tk taka has put in place both technical and administrative measures to keep your information secure.

4.1 Technical Security

• SSL encryption: Industry-standard SSL protection is used for all data transfers
• Data encryption: Stored sensitive information is kept in encrypted form
• Secure server infrastructure: Our servers undergo regular security testing
• Access controls: Only authorised personnel can view your information

4.2 Data Retention Period

Your information may be retained for the entire period your account is active and, after that, for as long as required to meet legal obligations. Even if you request account closure, we are obliged to keep financial transaction records for a specified period under applicable law.

We work with certain trusted third parties to operate our services properly. Limited information may be shared in the following cases:

5.1 Sharing Information with Third Parties

• Payment processors: Information required to process bKash, Nagad, Rocket, and bank transfer transactions
• Identity verification services: Partners who assist with the KYC process
• Technology service providers: Organisations that assist with server maintenance and platform operations
• Legal authorities: In accordance with lawful government or court orders

Every third party we work with is required to comply with appropriate privacy and data protection obligations. They are not permitted to use your information for any other purpose.

5.2 Cookie Policy

The tk taka website uses cookies. Cookies are small text files stored in your browser that help improve your experience. We use the following types of cookies:

• Essential cookies: Required for login sessions and security
• Functional cookies: To remember your preferences and language settings
• Analytics cookies: To understand how the platform is used and to improve our services

You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the website.

As a tk taka user, you have certain important rights over your own information:

6.1 Right to Access and Correction

You have the right to view the information stored in your account and to request correction of any inaccurate information. Most information can be updated directly from your account settings.

6.2 Right to Deletion

In certain circumstances you may request deletion of your information. However, due to legal obligations, we may be required to retain some information for a specified period.

6.3 Right to Object to Processing

You may object to marketing communications or certain types of data processing. After an objection is raised, we will carry out a proper review and take appropriate action.

6.4 Right to Data Portability

You may request your information in a structured, commonly usable format. Whether this request can be fulfilled will depend on the circumstances.

To exercise any of your rights, please contact our support team. We generally aim to respond to requests within 30 working days.

All tk taka services are strictly for persons aged 21 and above. No one under the age of 21 may use our platform.

We carry out age verification at the time of registration. If it comes to our attention that a person has created an account by providing false age information, the account will be closed immediately and that person's information will be securely deleted or retained as required by applicable law.

We never knowingly collect information from minors. If a parent or guardian believes their child has created an account on our platform, we ask that they notify our support team without delay.

tk taka may update this Privacy Policy from time to time. Changes may occur due to shifts in the scope of our services, changes in legal obligations, or technological developments.

Before any significant change, we will send you a notification to your registered email or mobile number. For minor changes, the updated date will be shown on the website.

If you continue to use our services after a change, you will be considered to have accepted the new policy. If you do not find the new policy acceptable, you may request closure of your account.

For common questions, see the FAQ section, where answers to general queries about our services can be found.